A “substantial number” of customers of dive-tour operator blue o two have been affected by the collapse of the Thomas Cook holiday group, and the company has been quick to explain how it plans to deal with the situation.
Thomas Cook Airlines had been booked to supply the flight segment of travel “on a large proportion of upcoming liveaboard holidays to the Red Sea”, says blue o two in a statement. The aircraft were grounded after the group was placed into administration earlier today (23 September).
“The team at blue o two are now working as quickly as possible to identify solutions where alternative travel arrangements may be required,” says the company, which plans to contact its customers in chronological order of departure date.
It says that it is also liaising closely with Thomas Cook Group and the Civil Aviation Authority (CAA) to make suitable arrangements for the repatriation of any of its guests currently overseas.
“We understand that customers may be concerned by this news, but are asking for patience at this difficult time,” says the operator. “If your booking has been impacted, then the team will be in touch as soon as they can to discuss your trip in more detail.”